Payment policy
Thank you for shopping with Birchwood. Please review the following payment information before placing your order. If you have questions, visit our Contact us page.
Accepted payment methods
The payment methods available for your order are displayed at checkout. Availability may depend on your location, device and payment provider. Please use one of the options offered for your order.
Payment security
Payments are processed through Shopify and its payment providers using encrypted checkout connections to help protect your personal and financial information.
Payment processing
Payment is processed when you make your purchase. Once payment is successfully processed, you will receive an email confirming your order details.
Currency
Prices and payments on this store are in Canadian dollars (CAD). Check the final amount and any applicable taxes at checkout before confirming your order. Your bank or payment provider may charge currency conversion fees if your account uses another currency.
Unsuccessful transactions
- Check that your card or digital wallet details are correct.
- Contact your bank or payment provider for more information about a declined payment.
- If the problem continues, contact our customer service team.
Returns, exchanges and refunds
For items that arrive damaged, defective or incorrect, contact us within 30 days of delivery. Approved returns for these issues are free: Birchwood covers the return shipping costs and provides return instructions. For change-of-mind returns, the customer arranges and pays for return shipping. This does not limit any rights under applicable law.
Please see our Returns and refunds policy.
Questions
Questions about a payment? Email us. We usually reply within 24 hours, Monday to Friday.
Phone: +31 85 333 5321
Email: support@birchwoodoutfitters.com
Address: Hallenweg 16, 5683 CT Best, Netherlands