Shipping policy

At Birchwood, we aim to make delivery as smooth and efficient as possible. Below you will find information about order processing, delivery times, shipping costs and tracking.

1. Delivery area

We currently ship to Canada.

2. Order processing

Orders are processed within 0–1 business day. Orders placed after 4:00 p.m. Amsterdam time (CET/CEST) will begin processing on the next business day.

3. Transit time

After dispatch, standard delivery to Canada usually takes 10–12 business days.

4. Total delivery time

Including processing and transit, estimated delivery is approximately 10–13 business days from the date you place your order. These are estimates, not guaranteed delivery dates. Customs clearance, carrier delays and public holidays may affect delivery.

5. Shipping costs

Standard shipping to the customer is free. Approved returns for items that arrive damaged, defective or incorrect are free when reported within 30 days of delivery. For change-of-mind returns, the customer pays return shipping. See our Returns and refunds policy. Your rights under applicable law remain unaffected.

If your parcel is lost or has not arrived, contact us with your order number. We will investigate with the carrier and arrange a replacement or refund if the parcel is confirmed lost. You do not need to return an item you have not received.

6. Carriers

The carrier may vary depending on your order and the delivery route.

7. Order tracking

Once your order has shipped, we will email you a tracking number and a link to follow its progress. You can also visit our Track your order page.

8. Contact

Our customer service team is available Monday to Friday, 9:00 a.m.–5:00 p.m. (Amsterdam time, CET/CEST). Please contact us if you need help. We normally respond within 24 hours.

Phone: +31 85 333 5321
Email: support@birchwoodoutfitters.com
Address: Hallenweg 16, 5683 CT Best, Netherlands